Privacy Policy – Moon Peak

Owned & Operated by SRM Foods & Spices
Last Updated: 28-11-2025

Moon Peak, owned by SRM Foods & Spices, is committed to protecting your personal information and ensuring a safe, trustworthy shopping experience. This Privacy Policy explains how we collect, store, use, and safeguard your data when you visit or purchase from our website.

By using our website, you agree to the terms described below.

1. Information We Collect

1.1 Personal Information

We may collect the following details when you place an order, contact us, or create an account:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Order and transaction details

  • Payment information (processed securely by third-party payment gateways; we do NOT store your card/UPI data)

1.2 Automatically Collected Information

Our website may automatically collect:

  • IP address

  • Browser and device information

  • Pages viewed

  • Cookies

  • Usage patterns

This data helps us improve site performance and customer experience.

2. How We Use Your Information

We use your information strictly for the following purposes:

2.1 To Process & Deliver Orders

  • Confirming orders

  • Packaging and shipping products

  • Providing delivery updates

  • Coordinating with logistics partners

2.2 Customer Support

  • Responding to inquiries

  • Resolving issues or complaints

2.3 Updates & Offers

  • Sending notifications about new products

  • Sending discount updates

  • You may opt out of promotional messages anytime

2.4 Website Improvement & Security

  • Monitoring site performance

  • Preventing fraud

  • Enhancing navigation and user experience

We do NOT sell, rent, or trade your information with any third parties for marketing or advertising.

3. Legal Basis for Processing Data (GDPR-Aligned)

Although Moon Peak primarily operates within India, we follow international best practices.
Your information is processed under the following legal bases:

  • Consent: When you voluntarily submit information.

  • Contractual Necessity: For order processing, payments, and customer support.

  • Legitimate Interest: To improve website performance and prevent fraudulent behavior.

4. Your Consent

By using our website, submitting forms, or placing an order, you consent to:

  • The collection and use of your information as outlined in this policy

  • Receiving essential transactional messages

  • Receiving optional promotional messages (you may unsubscribe anytime)

5. Third-Party Sharing

We only share your information with third-party partners that help us operate the business, including:

  • Payment gateways

  • Delivery & courier companies

  • SMS/email service providers

  • Website analytics and security tools

These parties receive only the necessary information and are expected to maintain confidentiality.

Moon Peak does not share your data with advertising networks and does not run ads on the website.

6. Data Retention

We retain your information only as long as needed for:

  • Legal and tax requirements

  • Order history records

  • Customer support

You may request deletion of your data at any time.

7. Data Security & Disclaimer

We use multiple safeguards to protect your data:

  • Secure servers

  • SSL encryption

  • Restricted access

  • Monitoring for fraud

However, no method of electronic storage is 100% secure.
While we take all reasonable measures, we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to:

  • Improve user experience

  • Save preferences

  • Analyse website performance

You may disable cookies in your browser, but some features may stop working properly.

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect data from minors.

10. Your Rights

Depending on applicable laws, you may:

  • Request access to your data

  • Request correction or deletion

  • Withdraw consent

  • Request a copy of your stored information

To exercise these rights, contact us using the details below.

11. Updates to This Policy

We may update this Privacy Policy as needed.
Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For questions or privacy-related requests, contact:

Moon Peak – SRM Foods & Spices
Pampore 192121, Kashmir Valley, India
Email: Indiasrmfoods@gmail.com