Frequently Asked Questions (FAQs)

Moon Peak – Authentic Treasures from Kashmir

1. Are you genuine?

Yes—100% genuine.
Moon Peak is based in the heart of Kashmir Valley, in Pampore, famously known as “Saffron Town of India.”
This region grows the world’s finest saffron, along with authentic Kashmiri products such as Walnut Giri, Almond Giri, Pure Honey, Saffron Honey, Mulberry products, and fresh Kashmiri apples loved across the country.
Our roots are real, our products are real, and our commitment is real.

2. Do you have an offline presence?

Yes.
Moon Peak is one of Kashmir Valley’s most trusted and respected brands, a reputation built over years of delivering:

Honest pricing
Pure, authentic products
Strict quality standards
Customer-first service

Our name carries trust across local markets and households.

3. How do you ensure authenticity and purity?

We follow a zero-compromise policy.
Every product is sourced directly from Kashmir’s farms, orchards, and beekeepers—without middlemen.
We do not dilute, mix, or modify.
Try us once, and you’ll feel the difference in purity—this is why our customers always return.

4. What about quality and hygiene?

Quality is our foundation.
All products go through:

Clean, hygienic processing
Careful hand-sorting
Air-tight, safe packaging
Freshness checks

We value your trust, and we work every day to be worthy of it.

5. How long does delivery take?

Delivery timelines depend on your location and courier workload.
Most orders ship quickly, and you’ll receive regular updates until delivery.

6. Do you ship all over India?

Yes, we deliver across India.

7. Are your products chemical-free?

Yes.
Moon Peak products are natural, pure, and free from harmful chemicals or artificial additives.

8. What if my order arrives damaged?

Simply contact us within 48 hours with proper images/videos, and we’ll help you based on our Return & Refund policy.

9. Why should I choose Moon Peak?

Because we combine heritage, honesty, and unmatched authenticity.
We bring you the true taste of Kashmir—directly from the land where it was born.