Terms & Conditions

Last Updated: 28-11-2025

Welcome to Moon Peak, owned and operated by SRM Foods & Spices (“Company”, “we”, “us”, “our”).
By accessing our website or making any purchase, you agree to be bound by these Terms and Conditions, along with our Privacy Policy and Return & Refund Policy.

If you do not agree with any part of these terms, please refrain from using our website.

1. General Use of Website

  • By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent/guardian.

  • You agree not to misuse the website, attempt unauthorized access, or engage in activities that may disrupt our services or security.

  • All content on this website—including images, text, products, and branding—is the property of SRM Foods & Spices and may not be copied, reproduced, or misused.

2. Product Information

  • We strive to provide accurate product descriptions, images, and details.

  • However, minor variations in color, packaging, and appearance may occur due to lighting, batch differences, or natural variations in products like saffron, honey, and walnuts.

  • Prices are subject to change without prior notice.

3. Order Placement & Acceptance

  • By placing an order, you confirm that the information provided (name, address, contact details, etc.) is accurate.

  • An order is considered accepted only after it has been processed and dispatched.

  • We reserve the right to cancel any order due to:

    • Payment failure

    • Stock unavailability

    • Suspected fraudulent activity

    • Incorrect pricing or listing errors

In such cases, refunds will be issued where applicable.

4. Delivery & Shipping

  • Delivery times provided at checkout are estimates and may vary due to third-party courier delays, weather, or operational issues.

  • Moon Peak is not responsible for delays caused by courier companies, but we will assist you in tracking and resolving issues.

  • If a package is returned due to an incorrect address or non-acceptance by the customer, reshipping charges will apply.

5. Return, Replacement & Refund Policy

By purchasing from our website, you agree to our Return & Refund Policy.
Below is the summary—the full policy will be linked separately.

5.1 Return Window

  • Customers must contact us within 7 days of delivery to request a return or refund.

  • After 7 days, returns and refunds are not available.

5.2 Damaged, Leaking, or Defective Products

  • If the product arrives damaged, defective, leaking, or missing items, the customer must contact us within 48 hours of delivery.

  • Claims made after 48 hours will not be accepted, even if within the 7-day window.

  • Customers must provide clear photo and video proof of:

    • The package

    • The product

    • The damage or defect

    • Unboxing (if possible)

5.3 Conditions for Refund (Website Orders Only)

If ordered from our website:

  • Customer must ship the product back to us first.

  • After receiving the product, we will inspect it.

  • If we find:

    • Misuse

    • Tampering

    • Fake complaints

    • Product swap

    • Intentional damage

    • Fraudulent intent

We reserve the right to:

  • Reject the refund, and

  • Retain the returned product.

Decisions made after inspection are final.

5.4 If Order Was Placed Through Amazon/Other Ecommerce Website 

  • Amazon/other Ecommerce orders follow their own return and refund process, as required by their policies.

  • Processing, timelines, and approvals are handled through Amazon’s/other Ecommerce website system.

6. Payment Terms

  • We accept online payments through trusted third-party payment gateways.

  • If a payment fails but the amount is deducted, the customer must contact the payment gateway or bank. We will assist where possible.

  • All transactions are subject to bank and gateway verification.

7. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once shipped, cancellation is not possible.

8. Fraud Prevention

To protect our business and customers:

  • We monitor orders for suspicious activity.

  • We reserve the right to reject or blacklist users engaging in:

    • Fake damage claims

    • Repeated fraudulent returns

    • Payment reversals without reason

    • Abuse or misuse of offers

Legal action may be taken where necessary.

9. Limitation of Liability

  • Moon Peak is not responsible for:

    • Delays by courier partners

    • Allergic reactions to natural products

    • Misuse or mishandling of products by the customer

    • Typographical errors on the website

Our total liability is limited to the value of the purchased product.

10. Indemnification

You agree to indemnify and hold harmless SRM Foods & Spices, its directors, employees, partners, and affiliates from any claims, damages, losses, or expenses arising from your use of the website/wrong use of its products or violation of these terms.

11. Modification of Terms

  • We may update these Terms & Conditions at any time.

  • Continued use of the website indicates acceptance of updated terms.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.
Any disputes will be handled by courts located in Srinagar, Kashmir India.

13. Contact Information

For queries related to Terms & Conditions:
📧 indiasrmfoods@gmail.com